Effective and last updated: October 15, 2026
Chelsea's Products LLC ("Chelsea's Products," "we," "us," or "our") operates this boutique and website. Virtual Works LLC provides website and AI chat support. This policy explains how information is collected, used, stored, and shared when you browse, shop, use the AI assistant, or contact us.
Before you start a chat
The website chat is an AI shopping assistant, not Chelsea herself or a live human agent. We record and store messages and replies. Alibaba Cloud Qwen, accessed through our Singapore API endpoint, processes your messages and conversation context to generate replies. Chelsea and VirtualWorks support may review conversations and contact details.
Before starting a new chat, you are asked to agree to the recording, storage, AI processing, and sharing described in the chat notice and this policy. You can decline or close the chat and continue browsing or shopping. To reach Chelsea without using AI chat, email chelsea@chelseasproducts.com.
Please do not enter medical information, insurance identifiers, payment details, passwords, or other sensitive information into the chat. Closing the chat stops your participation but does not delete a saved conversation. The assistant provides shopping help and general information, not medical advice.
Information we collect
We may collect the following information when you interact with us:
- Contact information: name, phone number, email address, and shipping address when you place an order or reach out
- Chat conversations: your messages, AI replies, timestamps, session identifiers, page and browser information, and any optional name or contact details you provide
- Follow-up requests: your preferred contact method and time, the conversation you submit with a request, and handoff status
- Consent records: the time you agreed and the version of the chat notice
- Order information: products purchased, payment status, and order history, with payment details processed by third-party payment providers
- Usage data: pages visited, interactions, referrals, device or browser information, and identifiers used for website operation, analytics, and advertising measurement
How we use your information
- To process and fulfill your orders
- To generate AI replies, respond to questions, and arrange requested human follow-up
- To send order confirmations and shipping updates
- To maintain business records, review service quality, and troubleshoot the website
- To understand website usage and advertising performance
- To comply with legal obligations and preserve records when required
AI processing and information sharing
On October 15, 2026, the website chat changed from Anthropic to Alibaba Cloud Qwen. The updated notice applies to new processing. Existing conversations and consent records are preserved under the notices that applied when they were collected.
- Alibaba Cloud Qwen: Chat messages, relevant conversation history, and page context are sent to Alibaba Cloud Qwen through our Singapore API endpoint to generate replies. Personal information included in your message text is part of that request.
- Chelsea and VirtualWorks support: Chelsea and authorized VirtualWorks support personnel may review stored conversations and contact details to answer requests and support the service. Human follow-up is separate from the AI reply.
- Telegram alerts: When a conversation is referred for follow-up and notifications are available, message excerpts, contact details, page information, and the reason for follow-up may be sent through Telegram to Chelsea and VirtualWorks support.
- Email follow-up requests: If you submit the contact-request form in the chat, the transcript submitted with that request, your contact details, and your contact preferences are emailed to Chelsea, with a copy to David at VirtualWorks. Related contact details and request status may also be sent through Telegram.
- Other providers: Hosting, database, email, payment, shipping, analytics, and advertising providers process information needed for their respective services. Payment details are handled by the payment provider rather than the chat.
- Legal requirements: We may disclose information when required by law or legal process.
Messaging (SMS discontinued)
Our text messaging service was discontinued on August 26, 2026, and the number that served it is no longer in service. Historical messages and contact records may be retained for business records or legal requirements. Use chat or email for new inquiries.
Cookies & analytics
Our website uses Google Tag Manager, Google Analytics, Google Ads, Meta tracking tools, and site analytics to understand website usage and measure advertising. Depending on the tool and your browser settings, these services may use cookies or other identifiers and receive information about pages viewed, interactions, referrals, and your device or browser. Browser privacy settings can limit some tracking. The chat agreement concerns chat recording and processing; it is not a separate choice about all website analytics or advertising.
Data retention
We retain conversations, contact requests, consent records, order information, and related records as needed to respond to inquiries, operate the business, maintain records, and meet legal requirements. Relevant records may need to be preserved for a dispute or legal proceeding. Retention periods depend on the purpose of the record and applicable legal requirements.
Data security
We use encrypted website connections and access controls to help protect information. Payment providers handle checkout payment details. No method of transmission or storage is completely secure. Please do not send card details or sensitive health information through chat or email.
Your choices and requests
You can decline to start the chat, close it, or contact us by email instead. Optional contact details are not required simply to ask the assistant a question. You may ask us to stop contacting you or request access, correction, or deletion of your personal information by emailing chelsea@chelseasproducts.com. We review requests subject to applicable law, identity verification, and any obligation to retain or preserve records.
Changes to this policy
We post updates with their effective date. If the disclosed chat practices materially change, we ask for a new agreement before you continue using the chat. Updates apply prospectively and do not create consent for earlier conversations.
Contact us
Questions about this policy? Reach us at chelsea@chelseasproducts.com or chat with us.