Common questions, honest answers.

Chat with us or browse our online shop. Our AI shopping assistant can help you explore styles. You can also request follow-up from Chelsea.

Yes, free shipping on all US orders. No minimum. Most in-stock orders ship within 1 to 2 business days. The published estimate for free standard shipping is 5 to 7 business days. Custom pieces need creation time before shipping.

We ship within the United States only. International shipping is not available.

Yes. All orders ship in plain, unbranded packaging, nothing on the outside indicates what's inside. Especially important for our medical clients.

Contact Chelsea within 7 days of delivery about an unworn, unaltered item in its original packaging for exchange or store credit. Custom wigs are final sale. Photograph any transit damage and contact Chelsea immediately; if an item is incorrect, contact her so she can review the order. Read the full shipping and return policy before ordering.

We carry human hair lace fronts, premium synthetic wigs, short and long styles, curly, straight, and everything in between. We also offer fully custom wigs built to your specifications.

Human hair and synthetic pieces can differ in appearance, styling needs, price, and upkeep. Check the exact piece's material and maker's care instructions. Do not assume a wig is safe to heat-style or color, or that it has a particular lifespan. Ask Chelsea about any missing details before you choose.

Compare your measurements with the exact cap rather than relying on a size name or assuming it has adjustable straps. Our fit and sizing guide explains how to start. Ask Chelsea to confirm the measurements and fastening details for the piece you like.

Chat with us or book a consultation to start. We discuss your desired length, color, texture, cap size, and budget. Custom creation is estimated at 2 to 4 weeks before shipment. Confirm your quote and schedule with Chelsea before ordering. See the full process →

Custom pricing depends on hair type, length, and complexity. Chat with us for a free quote. Most custom pieces start at $350. We give you an exact number before you commit to anything.

Of course. Browse our gallery or follow @chelseasproducts on Instagram for a closer look at the collection.

Yes, absolutely. Chelsea has experience working with women through medical hair loss and understands how personal this is. We offer compassionate, private consultations. Learn more about our medical care →

Coverage depends on your plan and circumstances. Ask your insurer about wigs or cranial prostheses, eligible suppliers, authorization, and required records before ordering. Check HSA or FSA eligibility with your account administrator. Read the benefits checklist →

Yes. Your first medical wig consultation is always free, no commitment, no pressure. Ask questions, get information, and take your time. We move at your pace, wherever you are.